Product Customization & Specifications
Q: What standard sizes and folds do you offer?
A: We provide a variety of sizes and folding options to suit different market needs:
Cocktail Napkins : 25x25cm (1/4 fold to 12.5x12.5cm)
Luncheon Napkins: 33x33cm (1/4 fold to 16.5x16.5cm)
Dinner Napkins: 40x40cm (1/4 fold to 20x20cm or 1/8 fold to 10x20cm)
Custom sizes and specialized folds (like 1/6 fold) are available upon request.
Q: What materials and ply options are available?
A: We offer several quality tiers:
1-Ply : Economical choice for high-traffic environments.
2-Ply & 3-Ply: Premium softness and high absorption.
Airlaid / Linen-like : A luxury alternative to cloth napkins, offering superior strength and a textile feel.
Eco-Friendly Options : 100% recycled fiber or FSC-certified virgin pulp.
Q: What is the difference between "Coin Edge" and "Semi-crepe" embossing?
A: Coin Edge: Features a smooth center with a decorative embossed border (usually for facial-quality napkins).
Semi-crepe: Features an all-over textured pattern for enhanced durability and a premium linen-like appearance.
Branding & Printing Services
Q: How many colors can I print on my napkins?
A: We utilize high-precision flexographic printing. We can print:
Spot Colors : Up to 6 Pantone colors.
Process Printing : CMYK full-color printing for complex designs.
Metallic Inks: Gold and silver foil printing available for high-end dinner napkins.
Q: What are the requirements for design files?
A: To ensure the highest print quality, we require vector files in .AI, .EPS, or Vector PDF** formats. Please ensure all fonts are outlined.
Q: Can I print on multiple panels of the napkin?
A: Yes. Since we print on the flat sheet before folding, you can customize any or all of the panels. This is ideal for including QR codes, social media handles, or promotional messages on the back panels.
Order Process & Logistics
Q: What is your Minimum Order Quantity (MOQ)?
A: Standard Products : Low MOQ (e.g., 50-100 cartons) for stock colors. Custom Printed Products : Generally starts at 50,0000to 100,0000 pieces per design, depending on the napkin size and ply.
Q: Do you provide samples?
A: Stock Samples: Free samples from our existing production (customer pays for courier).
Custom Proofs : Physical samples with your specific artwork (sample fee applies, usually refundable upon bulk order).
Digital Proofs: Complimentary digital mockups for design confirmation.
Q: What is the typical lead time?
A: Sample Time : 3-7 days.
Mass Production : 25-35 days after artwork approval and deposit receipt. Lead times may vary based on seasonal demand.
Quality Assurance & Compliance
Q: Are your napkins food-safe and certified?
A: Absolutely. Our napkins are manufactured with food-grade, water-based inks.
Q: What certifications does your factory hold?
A: We are an ISO 9001 certified facility. We also hold FSC (Forest Stewardship Council) and BRC certifications to meet global standards for sustainability and ethical manufacturing.
Shipping & Payment
Q: Which shipping terms do you support?
A: We offer flexible shipping terms including **FOB, CIF, DDP (Door-to-Door with duties paid), and DAP. We can handle shipping to any major port or directly to your warehouse.
Q: What are your payment terms?
A: Our standard terms are 30%deposit, balance against of BL Copy.